This Privacy Policy describes how Smooth Slide Sliding Glass Doors ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, request a quote, or hire us for a sliding glass door repair or installation service in Broward, Palm Beach, or Miami-Dade County, Florida.
1. Information We Collect
Information you provide to us
When you contact us through our website form, by phone, by text, or by email, we collect the information you choose to share with us, which may include:
- Your name (first and last)
- Your phone number
- Your email address
- Your service address (city, sometimes street address)
- Details about your sliding door problem (brand, age, symptoms, photos)
- Your preferred timing for service
- Any messages or notes you choose to send
Information collected automatically
When you visit our website, we may automatically collect:
- Your IP address (used for spam prevention and analytics)
- Your browser type and operating system
- The pages on our site that you visit
- The amount of time you spend on each page
- The websites that referred you to ours (e.g., Google search)
- Approximate geographic location based on IP address
Cookies and similar technologies
Our website uses standard cookies to support basic site functionality and to measure aggregate traffic patterns through analytics services. We do not use cookies to build advertising profiles or share data with third-party advertisers. You can disable cookies in your browser settings, though some site features may not work properly without them.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the sliding door repair or installation services you request
- To schedule and complete appointments
- To send you quotes, estimates, and invoices
- To follow up on completed work and confirm satisfaction
- To send you occasional service reminders (e.g., seasonal maintenance reminders)
- To improve our website and customer service
- To comply with legal obligations (tax records, permit documentation, etc.)
We do not sell your personal information. We do not share it with marketers, data brokers, or unrelated third parties for advertising purposes.
3. When We Share Information
We share information with third parties only in limited circumstances:
- Service providers: We may share necessary information with service providers who help us run our business — for example, a CRM system that stores customer records, an SMS/text provider that delivers appointment confirmations, or a payment processor that handles credit card transactions. These providers are contractually required to protect your information and use it only for the services they provide to us.
- Suppliers and manufacturers: If your repair requires ordering a specialty part, we may share your service address with the manufacturer or supplier for shipping purposes only.
- Permitting authorities: For hurricane-impact door installations and other work that requires a municipal permit, we share necessary information (your name, address, scope of work) with your city or county permitting office as part of the permit application.
- Legal requirements: We may disclose information if required by law, subpoena, court order, or other legal process.
- Business transfer: If our business is sold or merged with another company, customer records may transfer to the new owner. We will notify customers of any such change.
4. How We Protect Your Information
We take reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure HTTPS encryption on our website
- Password-protected access to our customer records system
- Limited access to customer information among our employees, on a need-to-know basis
- Secure disposal of paper records when they are no longer needed
No method of transmitting or storing information is 100% secure. We cannot guarantee the absolute security of your information, but we work to protect it using current industry-standard practices.
5. How Long We Keep Your Information
We retain customer information for as long as needed to provide our services and comply with legal obligations. In general:
- Active customer records: Retained while the customer relationship is ongoing.
- Completed job records: Retained for at least 7 years for tax and warranty purposes.
- Quote requests that don't lead to work: Retained for up to 2 years in case you return to us later.
- Website analytics: Retained in aggregated, anonymized form indefinitely.
You may request deletion of your personal information at any time (see "Your Rights" below).
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate information.
- Delete your information, subject to our legal record-keeping obligations.
- Opt out of marketing communications (we send very few of these, but you can opt out by replying STOP to texts or unsubscribing from emails).
- Request a copy of your information in a portable format.
To exercise any of these rights, contact us at hello@smoothslide.com or by phone at (555) 555-5555.
7. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Third-Party Links
Our website may contain links to third-party websites (such as door manufacturers, partner brands, or review sites like Google or Yelp). We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any third-party site you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Significant changes may also be communicated by email to existing customers.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (555) 555-5555
- Email: hello@smoothslide.com
- Website: Contact form
Smooth Slide Sliding Glass Doors is a family-owned business serving Broward, Palm Beach, and Miami-Dade County, Florida. We are committed to handling your personal information responsibly and transparently.